Help with the app
Support
StillRun keeps your Mac's long-running jobs going while it locks the screen and keyboard, and the iPhone app locks, unlocks and watches it. Something not working? Start with the questions below, then write to us.
Requirements: macOS 14 or later for the Mac app, iOS 18 or later for the iPhone app. Pairing needs Bluetooth on both devices and the same Wi-Fi network.
Contact
E-mail: info@obalabs.app
- Include the app version (Settings › General › What's New), your macOS and iOS versions, whether you installed the Mac app from the App Store or from the website, and what you did just before the problem.
- Do not send your passcode, recovery code, pairing QR code or wrong-passcode photos. We never need them and cannot recover them.
What it is and what it is not
StillRun is a convenience lock for shared offices, where you want to step away without stopping local jobs. It is not protection against someone who controls the computer.
- It runs as an ordinary app under your account, without root. Someone with admin or root rights can end it.
- A force quit (
kill -9,killall, Force Quit from another account) ends the app at once, and the lock screen goes with it. - It does not replace FileVault, the macOS login screen, MDM policy or physical security.
- macOS reserves some shortcuts and recovery paths, and a third-party launcher hotkey may get through if Accessibility is not granted.
If a Mac holds something that must stay private, use the macOS lock and FileVault as well.
Setup and permissions
Which permissions does the Mac app need, and why?
- Accessibility blocks shortcuts such as the app switcher and Spotlight while locked. The keys are dropped, not recorded. It also lets your iPhone move the pointer and type (Pro).
- Camera is used only if you turn on Take a photo after a wrong passcode. Off by default.
- Bluetooth and the local network let the Mac talk to your paired iPhone.
Does it record my screen?
No. It does not ask for Screen Recording. If your wallpaper sets light or dark controls, the app reads the wallpaper file, not the screen.
I turned Accessibility on but the app still asks.
Open System Settings › Privacy & Security › Accessibility, remove the StillRun entry with the minus button, add the app again, then quit and reopen it. Grants are tied to the app's code signature, so a copy signed differently looks like a new app to macOS.
How do I take back a permission?
In System Settings › Privacy & Security, switch StillRun off under Accessibility or Camera. The app cannot reset them itself.
Locking and unlocking
I forgot my passcode.
Tap Forgot PIN? on the lock screen (PIN mode) and type the recovery code you were shown at setup. If you lost that too, lock macOS with ⌃⌘Q and log in. StillRun lets go as soon as macOS reports a real unlock. You can then set a new passcode in Settings.
Why does it slow me down after wrong tries?
After several wrong passcodes it adds an escalating delay, so a short PIN cannot be guessed quickly.
Does locking stop my jobs?
No. The lock does not log you out, sleep the Mac or pause background processes. To keep a Mac awake while agents work, use keep-awake from the menu bar.
Some shortcut still works while locked.
Without Accessibility, some shortcuts get through. With it, a few macOS-reserved ones still can. Use the macOS lock if that matters.
Wrong-passcode photos
What is photographed, and where does it go?
If you turned the option on, the Mac takes one photo after every wrong passcode, using the camera you picked. It stays in a folder on your Mac. With Pro and a paired iPhone, a smaller copy also goes to that iPhone, encrypted over the direct link, and nowhere else. See the privacy policy.
How do I see or delete the photos?
Settings › Lock Screen › Privacy shows the latest ones and the folder path. Deleting the files from that folder removes them. Delete StillRun… in Settings › General removes all of them along with your passcode and settings. Lower Photos to keep to keep fewer.
The photo is black on a closed MacBook.
The built-in camera can't see with the lid shut. Pick an external webcam in the Camera menu.
iPhone and remote access
How do I pair my iPhone?
On the Mac: menu bar icon › Pair iPhone…, then confirm with Touch ID or your Mac password. On the iPhone: Pair with Mac, scan the QR code, check that the six digits match on both screens, then confirm with Face ID. The code expires after five minutes.
My iPhone can't find the Mac.
Check that Bluetooth is on for both, that both are on the same Wi-Fi network (not a guest or isolated network), and that you allowed Local Network on the iPhone. The Mac app must be running. If it still fails, unpair on both sides and pair again.
Can someone control my Mac over the internet?
No. There is no account and no cloud relay. Only the single paired iPhone can talk to the Mac, over Bluetooth or the same local network. Cellular is not used.
What can the iPhone do while the Mac is locked?
Lock and unlock it (unlock only over Bluetooth, only with Face ID, only when the phone is close), change the volume, dim the display, answer agent approvals and cancel keep-awake. Pointer, keyboard, Open on Mac and websites are refused while locked.
Face ID unlock doesn't work.
Unlocking needs Pro, Bluetooth, a paired iPhone close to the Mac and a Face ID scan. A change in Face ID enrollment removes the unlock key: after you re-enroll your face, unpair and pair again.
Walk-away lock locked (or didn't lock) at the wrong time.
It uses Bluetooth signal strength, which varies with bodies, bags and walls. Use Set Lock Spot to calibrate, or pick a different distance. It can only lock, never unlock.
How do I remove the iPhone?
Mac: Settings › iPhone › Forget All…, or unpair one device. iPhone: Unpair in Settings.
Agents (Claude Code and Codex)
What does Connect do?
It adds StillRun's own entries to Claude Code's settings.json and Codex's hooks.json after saving a backup next to the file. Disconnect removes only those entries. Nothing changes before you press Connect.
Approvals don't reach my iPhone.
Approving from the phone needs Pro, a paired and reachable iPhone, and Send approval requests to iPhone turned on. If anything fails or times out, the agent shows its own prompt in the terminal; nothing is ever approved on its own. Codex also needs the new hooks trusted once in /hooks.
Keep awake
It asks me to approve something in Login Items.
In the Mac build downloaded from the website (Pro), keeping the Mac awake with the lid closed needs a small helper that runs as root and can only switch macOS's disablesleep setting on and off. You approve it once in System Settings › General › Login Items. It restores normal sleep when the app quits or crashes. This is the only part of the app that runs as root, and it is optional.
Purchases
What is StillRun Pro?
A one-time purchase shared by the Mac and iPhone apps, with a free 7-day trial you start yourself. Nothing is charged when the trial ends. It is not a subscription.
Pro is missing on my other device.
Open the Pro screen and choose Restore Purchase, signed in with the Apple Account that made the purchase. Apple handles payments and refunds: reportaproblem.apple.com.
Updates and removal
How do updates work?
The App Store versions update through the App Store. The Mac build downloaded from the website checks once a day and asks before installing; check now in Settings › General.
How do I uninstall?
Settings › General › Delete StillRun… erases the passcode, settings and stored photos and quits; then move the app to the Trash. Remove Accessibility and Camera access in System Settings › Privacy & Security.